Bank Kalsel Service Rating is a web-based application designed to measure and improve customer service quality. I acted as UI/UX Designer and Frontend Developer, designing the interface in Figma and implementing a reliable, user-friendly frontend integrated with a Laravel 8 backend.
I developed a clean interface and robust backend to collect, process, and analyze customer ratings efficiently. The solution provides actionable insights, helps improve service performance, and enhances overall customer satisfaction.
Key features include:
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Structured service evaluation system
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Customer rating collection and analysis
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Intuitive dashboards for staff and management
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Actionable insights for service improvement
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Responsive and user-friendly UI
This project showcases my ability to combine effective UI/UX design with frontend development, delivering practical solutions that improve business performance.